Front Desk / Customer Service Officer at Naji Realties
Employment Type :
Full Time
Job Location :
Guzape, Abuja (FCT)
Salary :
Highly Competitive
Job Summary :
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers’ expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
Job Summary
Job Summary
- Join our hospitality team as a Front Desk / Customer Service Officer.
- Serve as the first point of contact for guests.
- Deliver exceptional customer service and ensure a warm, welcoming experience.
- Provide efficient and professional front desk services.
Responsibilities :
- Greet and welcome guests, respond to their inquiries, and resolve any issues promptly.
- Manage room assignments, check-in, and check-out processes.
- Handle guest registrations, payments, and departures.
- Maintain accurate records of guest information, room assignments, and billing.
- Provide personalized support and recommendations to guests.
- Coordinate with other departments to ensure seamless service delivery.
- Resolve guest complaints and issues in a fair, prompt, and professional manner.
- Maintain a clean and organized front desk area.
- Participate in training and coaching to enhance customer service skills.
Benefits :
Job Requirements :
- Bachelor’s Degree in Social Sciences or equivalent required.
- Must reside in Abuja preferably around Guzape.
- Passion for hospitality.
- Minimum of 2 years of customer service experience preferably in a hospitality industry.
- Excellent communication, listening, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong patience, empathy, and understanding.
- Proficiency in computer software and technology.
- Ability to work varying shifts, including evenings and weekends.
How to Apply :
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the job title as the subject of the mail.
Deadline :30th November, 2025.
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