Service Fulfillment Engineer at ipNX Nigeria Limited
Employment Type :
Full Time
Job Location :
Port Harcourt, Rivers
Salary :
N200,000 / M
Job Summary :
ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
Job Summary
We are currently seeking a Service Fulfillment and Support Engineer to join our Port Harcourt team, to improve SLAs with customers by reducing the MTTR, which also translates to improved service to customers.
Responsibilities :
- Corporate Customers: Restore service failures within 4 hours of occurrence—implementation and integration of new projects.
- Retail Customers: Restore service failures within 24 hours of occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
- Identify, plan, and execute nodes/segments that require preventive maintenance on the network.
- Liaise with NSD in preparing bid documents and technical documentation for presentation during presales engagement.
- Ensure weekly support status reports are done and submitted timely for review.
- Provide backend support to FSE in integrating new customers into the network or upgrading customer links.
- Ensure timely delivery and completion of assigned projects.
- Draft out project implementation plans (PIP) for new projects and installations, ensuring strict adherence.
- Manage pre-installation procedures (site survey), as well as actual installation, integration, and maintenance of microwave radio links.
- Ensure no stock-out of tools and materials for network implementation and fault support.
Benefits :
Job Requirements :
- BEng Computer Engineering, BEng Electrical Electronics, or any IT-related degree (2.2/Upper Credit Minimum).
- CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
- At least 2 years in the telecommunications industry.
- Customer-centric and stakeholder management skills.
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems quickly using honed analytical skills.
- Good interpersonal skills with customers, vendors, and team members.
How to Apply :
Deadline :27th May, 2025
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